Complaints

People who are affected by the noise, pollution or traffic congestion caused by the ever-expanding operations at Luton Airport should make their complaints known. The airport website gives details but the main contact points are repeated here.

To complain about an unusually noisy flight from Luton Airport, or one which is away from the normal track – or to make a general complaint – the airport operators prefer you to use their “Travis” flight tracking system. This can be found by Googling “Luton Travis”. You can replay flights at the time when the disturbance occurred, and use the green icon in the top row to log a specific or a general complaint.

Alternatively you can phone 01582 395382 or email noise@ltn.aero – and we suggest copying LADACAN using the address at the top of this page. First-time complainants are emailed an information pack by the airport. If the response to your complaint is too technical or does not give the information you need, let us know.

Complaints statistics are reviewed every 3 months by the Consultative Committees, so it is worth registering genuine complaints in case issues are building up.

If, like some people in South Luton, you find deposits of oily material in your garden, then complain to the Luton Airport environment office. Do this by filling in an online form at this link >> airport feedback form and also email LADACAN about the issue.

Also use the feedback form if you are bothered by people dumping cars and taking taxis to the airport, or overcrowding on trains as passengers get on at Luton Airport Parkway.

Don’t forget that your local Councillors and MPs are (supposed to be) there to represent your interests. Some Councillors attend Consultative Committee meetings at the airport every 3 months, but sadly few of them raise issues of local concern: make sure that YOUR Councillor is aware of your views and is asked to make them known.

As far as MPs and the government are concerned, the expansion of Luton Airport was politically convenient, evidenced by the pathetic indifference shown by Eric Pickles the Commissioner for Local Government when pressed by local MPs and the Herts County Council to call-in the planning application. The impact of further expansion will be significant, and for Eric Pickles to try to hide behind the fig-leaf of localism was not only mind-boggling but irresponsible. In particular the lack of night noise regulation at Luton Airport is unbelievable, and our MPs must be made to fight harder for it.

You can contact your local councillor or MP at this link >> write to them